Privacy
Short version: we collect only what we need to plan your visit, we never sell it, and we delete it on a schedule.
What we collect
When you request an appointment: your name, email, phone number, whether you’re visiting our office or want a mobile visit (and if mobile, the address where you want us to come), any notes, the services you need, how many people, and the times you prefer. For Live Scan we also collect your agency’s ORI number and reason code. For spam protection we keep a one-way scrambled (hashed) version of your IP address and email for one day.
How we use it
Only to review, confirm, and carry out your appointment and to send you messages about it: request received, confirmed, declined, expired, or cancelled. We don’t sell or share your information for marketing.
Text messages
We text you only if you tick the box allowing it when you book. Messages are about your appointment only. Message and data rates may apply. Reply STOP to opt out, HELP for help. Your consent isn’t a condition of booking.
Service providers
We use a website host, a database provider, an email delivery service, and (when texting is enabled) an SMS provider to run the booking system. They process your information only to provide those services.
How long we keep it
Confirmed appointments: 180 days after the appointment. Declined, cancelled, or expired requests: 90 days. Then the record and its message history are deleted automatically.
Questions
Call or text (863) 448-6434, or email contact@trustedshieldlivescan.com, to ask about or delete your information.